Satisfied & Refund Policy
In case, you are not satisfied with our offering, you can get a refund by returning us the product within 5 days of its receipt. Kindly take a note of following REFUND conditions:
- Items must be in new condition.
- It should be with original packaging and accessories.
- Only the order amount(freight/shipping charges will be deduct) will be refunded, - freight/shipping fees for the return will be at your own expense.
- Refund process can take up to 15 days once the parcel is fully returned.
In case you want to return your parcel, then you can send it to us on the address mentioned below:
AGGARWAL CROCKERY & SCIENTIFIC STORES
561,Esplanade Road , Cycle Market
But If the customer does not accept the parcel due to any reason and it is returned to us in proper and original condition then only the product amount will be refunded and not the shipping charges.
If you receive a broken or a defective item, please email or whatsapp us on email@example.com / firstname.lastname@example.org within 3 days of the receipt of your order. Make sure to include the following in the email:
- Your Name
- Your invoice number
- Brief about the defect
- A picture or video(if required) clearly showing the defect
If the reasons are genuine and proved after investigation we will refund the entire amount or exchange the ordered item as per your requirement.
Note : Picture is compulsory. Any claim without a picture or video(if required) will not be valid. In case of any query or concern, please feel free to contact us on email@example.com / firstname.lastname@example.org